faq
1. About the Brand
Q: What is Salitrum?
A: Salitrum is a clothing brand inspired by the healing power of the sea and the rawness of human emotion. We craft sustainable garments that celebrate authenticity, connection, and self-expression.
Q: Where are you based?
A: Salitrum is rooted in the Canary Islands, blending the serenity of the ocean with the vibrant energy of its people.
2. Orders and Shipping
Q: Where do you ship to?
A: We currently ship worldwide. Shipping rates and delivery times vary depending on your location.
Q: How long does shipping take?
A: Orders typically take 5–7 business days to process and ship to Spain, 7-10 business days to the rest of Europe and 10-18 business days to North America.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email so you can follow its journey.
Q: What are the shipping costs?
A: Spain Peninsula and Canary Islands: free of charge.
Europe: 3,90€.
North America: 9,90€.
3. Returns and Exchanges
Q: Can I return or exchange an item?
A: Absolutely. If you’re not 100% satisfied, you can return or exchange your item within 14 days of receiving it, as long as it’s in its original condition.
Q: How do I start a return?
A: Contact us at info@salitrum.com with your order number, and we’ll guide you through the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or we made an error.
4. Products and Sizing
Q: What materials do you use?
A: We use sustainable and eco-friendly materials like organic cotton and recycled fabrics to create our garments. You can find each material used in the product description.
Q: How do I know my size?
A: Check out our detailed size guide on each product page to find your perfect fit. If you’re unsure, feel free to contact us for help!
Q: Are the designs printed or embroidered?
A: Our designs are crafted using a mix of high-quality embroidery and eco-friendly printing techniques, depending on the product. You can find what type of print is used in each product description.
5. Sustainability
Q: How is Salitrum sustainable?
A: We prioritize eco-friendly fabrics, ethical production practices, and packaging made from recycled materials. Our goal is to minimize our environmental impact while offering high-quality, lasting pieces.
Q: Do you have a take-back program?
A: Yes! We encourage recycling and offer a discount for returning old Salitrum pieces for proper recycling or upcycling. Contact us for details.
6. Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes, your security is our priority. All payments are processed through a secure gateway with end-to-end encryption.
7. Contact Us
Q: How can I contact Salitrum?
A: Feel free to reach out via email at info@salitrum.com. We’re here to help with any questions or concerns.